Technical Support - Spare Parts

Spare Parts Request

Machine UNDER GUARANTEE
For accounting purposes, if the machine is still under guarantee (12 months from the date of purchase and with our authorization), we kindly ask you to use the appropriate form, to complete it and to FAX it to number ++39 (0)432.830037

View the form for ordering spare parts UNDER GUARANTEE (PDF - 21 KB)

Download the form for ordering spare parts UNDER GUARANTEE (ZIP - 11 KB)

Machine with EXPIRED GUARANTEE:

For those machines whose guarantee has expired you may use the following on-line form provided that the PC has a mail program installed (e.g. Outlook, Communicator, Eudora, etc) with your e-mail address configured.
If you prefer, you may request the spare parts by FAXING the appropriate form to number ++39 (0)432.830037

View the form for ordering spare parts when the GUARANTEE HAS EXPIRED (PDF - 23 KB)
Download the form for ordering spare parts when the GUARANTEE HAS EXPIRED (ZIP - 11 KB)

We ask you to bear in mind that the more information you give us, the easier it will be for us to find the reason for the problem and to provide you with a timely solution.

Please fill the following form and press the "SENDING DATA" button to submit it to us.

= required fields

The following form require you to give us contact informations. We respect your PRIVACY and we don't sell, trade or rent your personal informations to any third party for commercial or non commercial use. You will not be contacted by any other company as a result of using Proel registration form.

1. Contact informations

Prefix

First Name

Last Name

Company

Contact Person

Address

Postal Code/City

Country

Phone

Fax

E-mail

Web Site

2. Proel Technician contacted

If you contacted one of our technicians before requesting the spare parts, please indicate his name here below:
Proel Technician

3. Data about the Proel HARDWARE product

Product	Type:
	Other (please specify):

Model

Serial Number

Firmware Version

Notes

4. Requesting SPARE PARTS from the Spare Parts Catalog

If you have the Spare Parts catalog for the machine, we kindly ask you to take note of the document number on its cover (of the type HWT012IT.00) and to indicate it here below:

Document Number

and to then complete the request referring to the tables and the item number.

If you do not have the spare parts catalog, we ask you to use the next section of this form instead.


Spare part nr. 1	Table:
	Position:
	Code:
	Description:
	Quantity:

Spare part nr. 2	Table:
	Position:
	Code:
	Description:
	Quantity:

Spare part nr. 3	Table:
	Position:
	Code:
	Description:
	Quantity:

Spare part nr. 4	Table:
	Position:
	Code:
	Description:
	Quantity:

5. Request for SPARE PARTS without the Spare Parts catalog

This section must be completed only by Customers who do not have the Spare Parts Catalog for their machine.
We kindly ask you to describe accurately the spare parts required, referring, if this may help, to the illustrations in the instruction manual. We kindly ask you to note the number on the cover of the instruction manual (of the type HWT012IT.00) and to indicate it here below:

Document Number


Spare part nr. 1	Description:
	Page or paragraph of the manual to which to refer:
	Quantity:

Spare part nr. 2	Description:
	Page or paragraph of the manual to which to refer:
	Quantity:

Spare part nr. 3	Description:
	Page or paragraph of the manual to which to refer:
	Quantity:

Spare part nr. 4	Description:
	Page or paragraph of the manual to which to refer:
	Quantity:

6. Additional Information

Notes and details

7. Your privacy

In accordance with privacy Italian D.lgs. 196/2003, your personal details will be treated with the utmost confidentiality.

We thank you for having taken the time to complete this form.
Your request will be examined as soon as it is received in order to provide you with a solution as soon as possible.