Request for SOFTWARE support

This form may be used by all Proel Customers to signal malfunctions, to ask for explanations, for memos or for any problem regarding one of our software products. To use this form, an email program must be installed on your PC (e.g. Outlook, Communicator, Eudora, etc.) with a configured e-mail address.

 

If you prefer, you may request for software support by FAXING an appropriate form to number ++39 (0)432.830037

View the form for requesting software support (PDF - 44 KB)  

Download the form for requesting software support (ZIP - 28 KB)  

We ask you to bear in mind that the more information you give us, the easier it will be for us to find the reason for the problem and to provide you with a timely solution.

 

Please fill the following form and press the "SENDING DATA" button to submit it to us.
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The following form require you to give us contact informations. We respect your PRIVACY and we don't sell, trade or rent your personal informations to any third party for commercial or non commercial use. You will not be contacted by any other company as a result of using Proel registration form.

 

1. Contact informations
Prefix	-- Mr. Mrs. Ms. Dr.
First Name
Last Name
Company
Contact Person
Address
Postal Code/City
Country	Select a Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France, Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong SAR, PRC Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati D.P.R. Korea Korea Kuwait Kyrgyzstan Lao People's Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka St Helena St Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Region Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City State (Holy See) Venezuela Viet Nam Virgin Islands (British) Virgin Islands (US) Wallis and Futuna Islands Western Sahara Yemen Zaire Zambia Zimbabwe
Phone
Fax
E-mail
Web Site
2. Our Product Informations Name of the Proel software Level Version Language Select a Language Italian English Français Spanish Portuguese German Chinese   Protection Key Type: Select a Type HASP (parallel port) HASP (USB) Dallas Software Other   Serial Number :   Sale Code
3. Data about your Computer Operating System Select an Operating System DOS WINDOWS 3.1 WINDOWS 3.11 WINDOWS 95 WINDOWS 95 Osr2 WINDOWS 98 WINDOWS 98 Second Edition WINDOWS Millennium Edition (Me) WINDOWS NT 3.1 WINDOWS NT 3.5 WINDOWS NT 4.0 WINDOWS 2000 WINDOWS XP ALTRO, specificare qui sotto   Other (Please specify):   Service Pack installed:   Language:   Processor RAM   Video Card Manufacturer/Model:   Colors:   Number of bits :   Driver (name and/or version):   Printer Manufacturer/Model:   Driver (name and/or version):   Scanner Manufacturer/Model:   Driver (name and/or version):   List of other programs  running  during the problem Name: Version: Name: Version:   Name: Version:   Name: Version:   Machines Embroidery Machine     Manufacturer/Model:   Laser     Model: Select a Model EasyCut EuroCut EuroFlex FlexiCut JumboCut MegaCut Cometa GalvaLaser EvoMatrix LaserBridge   Serial Number:   Other Hardware Embo Version:   Other 1 Specificate:   Other 2 Specificate:   Other 3 Specificate:

4. Memo
Detailed description of  the problem
List of steps to reproduce the problem  (very important to allow us to reproduce it immediately in our workshop and to provide you with timely solutions)
Additional Notes

5. Your privacy

In accordance with privacy Italian D.lgs. 196/2003, your personal details will be treated with the utmost confidentiality.

We thank you for having taken the time to complete this form. Your request will be examined as soon as it is received in order to provide you with a solution as soon as possible. To send the form, click on the following button.